Support

Help for calmer desk sessions.

Posture Reset Coach works during user-started focus sessions with supported AirPods, then helps you reset with guided movement programs. If something feels off, start here.

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Quick help

Live monitoring will not start Check that your AirPods are connected, Motion & Fitness access is allowed, and the headphones are actively sending motion data to your iPhone.
Alerts feel too frequent Lower the sensitivity or choose a gentler alert style in Settings. Your neutral calibration can also be reset anytime.
A movement feels uncomfortable Stop the movement. The app is for general wellness only and is not medical advice.
Purchase or subscription issue Use Restore Purchase in the app first. Billing and refunds are handled by Apple.

AirPods and motion access

Live posture monitoring requires supported AirPods wireless headphones that expose headphone motion data to iPhone through Apple's motion frameworks. Movement programs, favorites, and guided resets can still be used without AirPods.

Posture Reset Coach does not use your microphone, camera, location, or contacts for posture monitoring. Head-motion data is read only when you start a posture session, calibrate, or use an in-app debug view.

If motion is not available

  • Reconnect your AirPods from iOS Bluetooth settings.
  • Confirm the app has Motion & Fitness permission.
  • Make sure your iPhone and AirPods are updated to current software.
  • Start a new calibration while sitting or standing in a comfortable neutral position.

Sessions and scores

A posture session begins only when you start it. The app compares your current head position with your own neutral calibration and gives a gentle cue when your head has stayed forward beyond the selected threshold.

Scores and summaries are meant to help you notice patterns in your workday. They are not clinical measurements and should not be used to diagnose or treat any condition.

Purchases and subscriptions

Subscriptions and in-app purchases are processed by Apple through the App Store. Posture Reset Coach does not receive your payment card details.

For billing changes, cancellation, or refunds, use your Apple ID subscription settings or Apple's purchase support. If your purchase is not reflected in the app, open Settings in Posture Reset Coach and tap Restore Purchase.

Contact support

Email us at appfeedbackbox+PostureResetCoach@gmail.com. Please include your iPhone model, iOS version, AirPods model if relevant, and a short description of what happened.

Last updated: July 11, 2026